Shipping and ordering

Shipping dry goods

Most dry goods ship free on orders over $179.99. Some exceptions apply, and live and dry goods are not combined for shipping. Items marked “No Shipping” in their name, like the Aqueon LED aquarium kits, are pickup only.

Picking up at the store

The store is at 8 Myrtle Street in Stratford, and you can come by during these hours:

If you order online for pickup, you’ll get an email once your order is ready. Please pick up dry goods within 72 hours and livestock within 24 hours.

Live fish and coral

Orders will be shipped Tuesday to Thursday for all overnight deliveries. Once we ship your order, you will receive an email notification with the tracking number, so you know it has been shipped.

Maritime Bus orders will be shipped to your closest bus station, and an order confirmation will be sent to you after shipping. Shipping by bus runs twice a week, including weekends.

Lost or stolen packages

1 Fish 2 Fish is not responsible for unfortunate events such as misplaced, lost or stolen packages during transit. Under all circumstances, the shipping company is responsible. We will do our best to assist you with missing packages.

All claims will be thoroughly reviewed case by case, and claims may take up to 3 weeks to process. Once the shipping company responds to your claim, we will be able to take further action to resolve any issue. Until then, your patience is much appreciated as we work with the shipping carrier.

Filing a claim does not guarantee the carrier will partially or fully reimburse you for your lost or stolen package, but we will do our best to assist you through the process.

No refund on shipping costs for any reason.

DOA policy (dead on arrival)

Photos of any DOAs must be sent to us by email at 1fishpei@gmail.com within 2 hours of the carrier’s delivery confirmation. After receiving the photos, we will advise what to do with the DOAs. Do not discard them until instructed.

Please send a clear photo of the fish or coral in the original unopened shipping bag and a photo of the item outside of the bag.

If DOAs are confirmed by us and the photos were sent within 2 hours, we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2 hour time period will void any guarantees. No refunds will be given, only store credit.

We are not responsible for DOAs due to carrier delay.

Returns

Returns can be made within 14 days of purchase with a receipt, and the product has to be brand new and unopened. Livestock can’t be returned, and neither can glass, decorations or final sale items. Some products go back through the supplier, which the store can help with, though those can take a little longer.

Read the full refund policy

Questions about an order

Call 902-892-6348 or email 1fishpei@gmail.com and the store will help you with it.